A valid receipt must accompany all returned goods. No refunds will be given except for genuinely faulty goods. All goods assumed faulty by the customer will be returned to the manufacturer for a FAULT VALIDITY EXAMINATION, before any further action takes place. If assumed faulty goods are determined as genuinely not faulty by the manufacturer the goods will be sent back to the customer as soon as possible. Please allow up to 14 working days for a decision to be made.
THE MANUFACTURERS DECISION IS FINAL
Exchanges can be made, or credit notes can be issued (Valid for 12 months) on unwanted goods. These goods must be returned within 14 DAYS in an unused and re-sellable condition, with tags and proof of purchase (Receipt) as per distant seller regulations. https://www.gov.uk/accepting-returns-and-giving-refunds
THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.